Why hire items from Artisan Wedding House?
Planning a wedding can be exciting as well as stressful and time-consuming; by hiring with us, you have more time to focus on other essential aspects of your event. You don’t have to worry about hunting, buying, making, storing, or hauling things you will likely only use once. With our items, it’s easy to personalise your day.
When should I contact you about my event?
The sooner the better…we encourage you to reserve your items no later than 3 months prior to your wedding in order to guarantee availability. We cannot guarantee every item will be available but we will do our best to accommodate last minute orders.
How does reservation and payment work?
A 20% non-refundable booking fee is required. Please understand that rental items will be reserved only upon receipt of valid payment & signed rental contract. The remaining balance is due at least 2 weeks prior to the event. We cannot deliver without receipt of full payment. Payments accepted are BACS, cheques or cash.
Do you offer delivery service?
Delivery and collection charges are worked out based on mileage. You can also collect from us in Cramlington at no extra cost.
How long can we hire the items for?
Ou hire period is usually 48 hours. For an event on a Saturday we can deliver or you can collect on Friday and we can collect or you can return items on Sunday. We are happy to arrange a longer hire if necessary. Specific collection/delivery times are determined between the client and Artisan Wedding House before the event.
Can Artisan Wedding House set up my event?
Yes! Let us do the work for you. Set-up & style are available at an additional charge. Arrangements must be made at least 7 days prior to delivery and pick-up.
Can we come to view items first?
Yes, we would love to see you. We are a small business ran from our home so we’ll put the kettle on and welcome you to view our great collection and share your vision with us! Evening and weekend appointments are available.
Whereabouts are you based?
We are in Cramlington in Northumberland, about 9 miles from Newcastle-upon-Tyne and Morpeth. Plenty of car park space available.
Do you have a minimum spend?
Not if you are collecting and dropping back to us; however, if you’d like us to deliver and collect, then we require a minimum spend of £50. This amount is non-negotiable and does not include delivery and collection charges.
What happens if any items are damaged/broken?
Accidents do happen… A fee will be applied towards any damage, theft, loss, misused or missing items.
No washing required for the glassware & food service items, only rinsing. Linen and bunting is laundered by us after use, please remove debris before packing. Please put all items back into their supplied boxes and/or containers.
We accept no responsibility for injury caused to any person during the hire period. All items hired are the responsibility of the hirer until they are returned.
You’ll also be sent a T&C’s document to confirm you agree to all our terms of hire and will pay for damage and loss of items after the event at the prices stated on your invoice.
The Artisan Wedding House